Custom evaluation criteria: tune AI to your business

Why custom criteria

Every business has its own service standards. Solovei lets you create an unlimited number of your own evaluation criteria. AI analyzes every call by exactly the parameters that matter to you.

Criteria types

The platform supports: Yes/No (Boolean), Numeric score, Text answer, Choice from a list, and Aggregated.

Two-pass analysis

First pass – independent criteria in parallel. Second – dependent (aggregated) criteria that use the results of the first.

How to create a criterion

Go to Settings → Criteria, create a new one, fill in the name and type, write a prompt-instruction for the AI, and save.

Try creating your own criteria →