Call analytics that drive revenue

For hotels, online schools and e-commerce – where the person on the phone brings in money, not just support tickets. Solovei shows which calls convert and which ones leak away.

Solovei dashboard for phone call analysis

Our impact in numbers

Operator score – politeness and script adherence
Inbound call report – quality score 92/100
Daily analytics – 127 calls analyzed

90%

Time saving

"Solovei cut our quality-control time by 85%. Now every call is analyzed automatically."

Olena

Contact Center Manager

"The Binotel integration took an hour. The transcription quality is impressive – even with complex dialogues."

Andrii

CTO, fintech

"Automatic recommendations help our operators improve their work every day."

Maryna

Head of Sales, e-commerce

23

Conversion uplift

Collect
Analyze
Report
Act

98%

Analysis accuracy

Understanding every conversation. Automatically

Quality control shouldn't be hard. Solovei automates the analysis of every call.

Call

New call received

Transcription

Speech-to-text conversion

Automatic transcription of the conversation with high accuracy

Scoring

Analysis against quality criteria

Result

Detailed report with recommendations for improvement

Transcription and analysis

Automatic conversion of conversations into text with subsequent in-depth analysis.

Instant processing

Analysis results are available within minutes after the call ends.

Analytics & insights

Detailed reports, trends and recommendations to improve your contact center performance.

Call quality control

100% of calls are checked automatically against your criteria.

Analytics

Sales
Support
Quality

0%50%100%

Solovei works where the phone drives revenue

Hotels, online schools, e-commerce – niches where call quality directly affects money. See what Solovei does for yours.

HoReCa

Hotels and restaurants

Quality of guest service, conversion to bookings, automatic alerts on complaints.

Learn more →

EdTech

Online schools

Enrollment managers' conversion, student objections, call quality.

Learn more →

E-commerce

E-commerce

Order confirmation, upselling, response to customer doubts.

Learn more →

Why Solovei for industries with high call volume

A complete toolkit for analyzing phone conversations.

Telephony integration

Connect any telephony system in just minutes.

Transcription (STT)

Automatic speech-to-text conversion with high accuracy.

Flexible analysis

Tailor evaluation criteria to your business processes.

Custom criteria

Build your own checklists and scoring scales for calls.

Time savings

Cut quality control time by up to 90%.

Recommendations

Get automatic tips to improve your agents' performance.

Results in action

See how Solovei transforms call quality control.

How a 50-operator contact center switched to AI analytics

How a 50-operator contact center switched to AI analytics

Case study: how a company with 50 operators implemented Solovei and cut QA time tenfold while improving service quality.

What our clients say

Insights, tips and trends from Solovei

Practical tips and real cases to improve your contact center.

Your questions, our answers

The most common questions about the Solovei platform.

Solovei is an AI platform for automatic analysis of phone conversations in contact centers. It transcribes calls, evaluates service quality, and provides detailed analytics with recommendations to improve agent performance.

faq-v7-contact

Still have questions?

Write to us, and we'll help you sort out all the details.

Ready to improve your service quality?

Try Solovei for free and see how effective the platform is.