April 1, 2026
AIаналітикаконтакт-центрQA
The call ends – Solovei has already done the rest
AI listens to 100% of conversations and handles the follow-up work itself: creates the lead in your CRM, fills in the customer card, alerts the manager about complaints in Telegram. For hotels, online schools and e-commerce – where the phone drives revenue.
Our impact in numbers
90%
Time saving
"Solovei cut our quality-control time by 85%. Now every call is analyzed automatically."
Olena
Contact Center Manager
"The Binotel integration took an hour. The transcription quality is impressive – even with complex dialogues."
Andrii
CTO, fintech
"Automatic recommendations help our operators improve their work every day."
Maryna
Head of Sales, e-commerce
23
Conversion uplift
Call
Analysis
Action
Report
98%
Analysis accuracy
Not just analysis.
Action after every call
Solovei understands every conversation and takes the next step in your systems itself.
Call
New call received
Transcription
Speech-to-text conversion
Automatic transcription of the conversation with high accuracy
Scoring
Analysis against quality criteria
Action
A lead in the CRM, a Telegram alert, a row in a spreadsheet – no human involved
From conversation to action
Every call runs through the pipeline: transcription, analysis against your criteria – and automatic actions in your systems.
Instant processing
The call appears in the system minutes after it ends – already analyzed, with the actions done.
Analytics & insights
Detailed reports, trends and recommendations to improve your contact center performance.
Call quality control
100% of calls are checked automatically against your criteria.
Analytics
Sales
Support
Quality
0%50%100%
Solovei works where the phone drives revenue
Hotels, online schools, e-commerce – niches where call quality directly affects money. See what Solovei does for yours.
Why Solovei for industries
with high call volume
The full pipeline: from the call recording to an automatic action in your systems.
Telephony integration
Binotel, UniTalk, Ringostat – within an hour. Other PBX systems via API, or upload recordings manually.
Transcription (STT)
Automatic speech-to-text conversion with high accuracy.
Custom AI criteria
Your own checklists and scales: numbers, yes/no, lists, texts – with conditions and dependencies between criteria.
Automatic actions
A lead in the CRM, an updated customer card, a Google Sheets row, a Telegram or Slack alert – on every call, by your rules.
Time savings
Quality control and the post-call routine run automatically. Up to 90% less manual work.
Recommendations & coaching
The AI pins mistakes to specific lines in the transcript and tells each agent what to improve.
Results in action
See how Solovei takes over quality control and the post-call routine.
What our
clients say
Insights, tips and trends from Solovei
Practical tips and real cases to improve your contact center.
Your questions, our answers
The most common questions about the Solovei platform.
Solovei is an AI platform for automatic analysis of phone conversations in contact centers. It transcribes calls, evaluates service quality, and provides detailed analytics with recommendations to improve agent performance.
Still have questions?
Write to us, and we'll help you sort out all the details.
Ready to hand the AI your post-call routine?
Try Solovei for free: connect your telephony in an hour – and every call gets analyzed and acted on automatically.
