Privacy Policy

Last updated: April 1, 2026

1. What data we collect

We collect the data necessary to provide our services: contact information (name, email, phone), account data, call recordings, and the results of their analysis. We also collect technical data (IP address, browser type) to improve the platform.

2. How we use data

Your data is used exclusively to: provide call transcription and analysis services, improve the quality of the platform, and communicate with you regarding the service and technical support. We never sell your data to third parties.

3. Storage and protection

Data is stored in a secure cloud infrastructure with encryption in transit (TLS) and at rest. Access to data is restricted and controlled. We conduct regular security audits.

4. GDPR compliance

Solovei complies with the requirements of the General Data Protection Regulation (GDPR). You have the right to:

• Access your personal data
• Rectify inaccurate data
• Erase your data (the right to be forgotten)
• Restrict the processing of your data
• Data portability
• Object to processing

5. Cookies

We use essential cookies to ensure the platform operates correctly and analytics cookies to improve the user experience. You can opt out of analytics cookies.

6. Retention period

We retain your data for the duration of your account and for a reasonable period after its closure. Audio recordings and transcripts are stored according to your company's settings.

7. Contact

For privacy-related inquiries: [email protected]