Capabilities of the Solovei platform

Solovei delivers the full conversation workflow: from telephony integration to insights for team leaders.

Analysis of every call

Solovei automatically processes 100% of your calls – from recording to a ready report with scores and recommendations. Without human involvement.

Automations after every call

Solovei handles the follow-up work after every call itself: creates leads in your CRM, fills in the customer card, appends rows to Google Sheets, sends alerts to Telegram and Slack.

Custom evaluation criteria

Create your own checklists and scoring scales. AI will analyze every call by exactly the parameters that matter to you.

Detailed call review

Transcript with speaker separation, criteria-based scores, error markers and recommendations – all on a single page.

Telephony integration

Connect your PBX in 30 minutes. Binotel, UniTalk or any other system – calls arrive automatically.

Quality dashboard

A customizable dashboard with charts, KPIs and period comparison. All your team analytics on one screen.

Operator analytics

A personal page for each operator with KPIs, criteria-based scores, trends and comparison with the team.

AI recommendations

AI doesn't just find errors – it explains exactly what went wrong and suggests specific alternative phrases.

Team management

Operator profiles, employee accounts, roles and flexible permissions – full control over who sees and can do what.

Why Solovei?

Solovei

Save up to 90% of the time spent on call quality control

Solovei

Objective evaluation by unified criteria for the whole team

Solovei

Tailored to your business – no technical skills required

Solovei

Instant alerts about problematic calls

Ready to hand the AI your post-call routine?

Try Solovei for free: connect your telephony in an hour – and every call gets analyzed and acted on automatically.