Capabilities of the Solovei platform

Solovei delivers the full conversation workflow: from telephony integration to insights for team leaders.

Analysis of every call

Solovei automatically processes 100% of your calls – from recording to a ready report with scores and recommendations. Without human involvement.

Detailed call review

Transcript with speaker separation, criteria-based scores, error markers and recommendations – all on a single page.

Telephony integration

Connect your PBX in 30 minutes. Binotel, UniTalk or any other system – calls arrive automatically.

Custom evaluation criteria

Create your own checklists and scoring scales. AI will analyze every call by exactly the parameters that matter to you.

Quality dashboard

A customizable dashboard with charts, KPIs and period comparison. All your team analytics on one screen.

Triggers and automation

Set up automatic reactions to problem calls: Telegram notifications, a webhook to your CRM, or an email to a manager.

Operator analytics

A personal page for each operator with KPIs, criteria-based scores, trends and comparison with the team.

AI recommendations

AI doesn't just find errors – it explains exactly what went wrong and suggests specific alternative phrases.

Team management

Operator profiles, employee accounts, roles and flexible permissions – full control over who sees and can do what.

Why Solovei?

Solovei

Save up to 90% of the time spent on call quality control

Solovei

Objective evaluation by unified criteria for the whole team

Solovei

Tailored to your business – no technical skills required

Solovei

Instant alerts about problematic calls

Ready to improve your service quality?

Try Solovei for free and see how effective the platform is.