Insights, tips, and trends
from Solovei

We share practical tips and real-world experience on how to effectively use call analytics in your business.

How AI analyzes 100% of calls instead of 5% manually

April 1, 2026

AIаналітикаконтакт-центрQA

How AI analyzes 100% of calls instead of 5% manually

Call transcription in Ukrainian: how it works

March 25, 2026

транскрибаціяSTTукраїнська моваAI

Call transcription in Ukrainian: how it works

Custom evaluation criteria: tune AI to your business

March 18, 2026

критеріїналаштуванняQAчеклісти

Custom evaluation criteria: tune AI to your business

5 key call quality metrics for a contact center

March 11, 2026

метрикиKPIоператорианалітика

5 key call quality metrics for a contact center

Triggers and notifications: Telegram alerts in seconds

March 4, 2026

тригериавтоматизаціяTelegramсповіщення

Triggers and notifications: Telegram alerts in seconds

How to cut quality control time by 90%

February 25, 2026

автоматизаціяQAефективністьвпровадження

How to cut quality control time by 90%

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Blog – Solovei