Terms of Use

Last updated: April 1, 2026

1. General provisions

These Terms of Use govern access to and use of the Solovei platform (solovei.co and app.solovei.co), owned and operated by Solovei. By using our service, you agree to these terms.

2. Service description

Solovei is an AI platform for the automated analysis of phone conversations. The platform provides transcription, service quality analysis, analytics, and automated alerts for contact centers and sales departments.

3. Registration and account

To use the platform, you must create an account. You agree to provide accurate information and to keep your credentials confidential. You are responsible for all activity carried out through your account.

4. Payment and pricing

Payment for using the platform is made according to the selected pricing plan. Prices may change with prior notice. Pricing details are available on the Pricing page.

5. Use of data

You retain all rights to the data uploaded to the platform. Solovei processes your data solely to provide the services. Learn more in our Privacy Policy.

6. Limitation of liability

Solovei provides the service "as is". We make every effort to ensure the quality and availability of the platform, but we do not guarantee uninterrupted operation. Solovei's liability is limited to the amount paid for services over the last 12 months.

7. Contact

For questions about these terms, contact us: [email protected]