Automations
after every call

Not an alarm system – working hands

Automations in Solovei are not just alerts about problem calls. They are an engine that does the follow-up work after every conversation: writes results to your CRM, keeps spreadsheets up to date and keeps the team informed. You set up a rule once – and it fires on every call, with no human involved.

How it works

A trigger is a rule: "when a condition is met → run the actions". The condition can be any criterion of your AI analysis or a call parameter; the action can be a CRM record, a message or a request to any system.

Flexible conditions

• Any analysis criterion – scores, yes/no, texts, lists, with a full set of comparison operators (equals, greater, less, contains…)
• Call parameters – e.g. a specific agent or group
• Combinations – several conditions with AND/OR logic

What Solovei does automatically

• Creates a card or lead in your CRM – with the contact, name and a comment, in the right pipeline (KeyCRM, NetHunt)
• Fills in CRM fields – any AI analysis result is written to a custom contact field
• Adds notes to the customer card – the conversation summary goes straight to the CRM
• Appends rows to Google Sheets – with values mapped to columns
• Sends Telegram messages – via the official Solovei bot or your own
• Posts to Slack – to any team channel
• Calls a webhook – an HTTP request to any system (Bitrix, HubSpot, ticketing, n8n/Make): method, headers and body are under your control

Templates with variables

Every action can include call data: agent and customer names, phone number, duration, transcript, analysis summary, a link to the call review – and the value of any of your criteria with its explanation.

Reliability

• Automatic retries with increasing delays if a service doesn't respond
• Spam protection (throttling) – limits how often a trigger can fire
• Full execution history – statuses, requests, responses, errors
• Test mode – run the trigger on a real call before enabling it

Examples

• Call ended → a lead in the CRM with the conversation summary
• Call score → a custom contact field in the CRM
• Negative tone + complaint → Telegram to the manager the same day
• Every call → a row in a Google Sheet for reporting
• Sale closed → a webhook to your system