Frequently asked questions

Solovei is an AI platform for automatic analysis of phone conversations in contact centers. It transcribes calls, evaluates service quality, and provides detailed analytics with recommendations to improve agent performance.

Solovei suits contact centers, sales teams, support services and any team where the quality of phone communication matters. From small businesses to large enterprises.

Yes. Solovei's interface is intuitive and requires no technical skills. You get clear dashboards, automatic reports and documentation for a quick start.

Yes. Solovei is built for commercial use. Our plans support business deployment of any scale.

No extra equipment. You only need an integration with your telephony system. Solovei works as a cloud service and connects via API to most popular telephony systems.

Basic setup takes up to 1 hour. You can start analyzing calls right after connecting your telephony system and configuring evaluation criteria.

Over 30 languages, including Ukrainian, English and others. The system automatically detects the language of the conversation and adapts the analysis accordingly.

All data is transmitted over a secure HTTPS connection and stored on encrypted servers. We follow data security best practices and comply with GDPR.

Yes. Solovei integrates with Binotel, UniTalk and other telephony systems via API. Connecting takes anywhere from a few minutes to an hour.

We use advanced speech recognition models with accuracy from 95%. Quality depends on the audio quality and the language of the conversation. Ukrainian, Russian and English are supported.

Yes. You can create your own checklists, scoring scales and analysis criteria tailored to your business processes. With no limit on quantity.

Pricing depends on call volume. It starts from $0.03 per minute. There is a free 14-day trial. Contact us for a tailored offer.

Yes, we offer a free trial period so you can evaluate the platform's capabilities on real calls from your contact center.

Yes. You can upgrade or change your plan at any time. Scaling happens without any interruption to your work.

Yes. We encrypt data in transit and at rest, comply with GDPR and follow security best practices.

No. We never sell your data. It is used solely to provide the service and improve analysis quality.

Data is stored in a secure cloud infrastructure with the option to choose the storage region according to your requirements.

Our support team is available via email and messengers. We also provide documentation and onboarding for a quick start.

Yes. Onboarding is included in all plans. We'll help with setup, integration and training your team.

You can browse our blog, FAQ, or contact us for a detailed consultation about your needs.

Contact us or leave a request on the site. We'll discuss your needs, suggest a plan, and help with setup.

Yes. Terms depend on your plan. Most plans have flexible cancellation terms with no penalties.

Yes. Our dashboards are responsive and work on tablets and smartphones.