How e-commerce uses Solovei
01
Lost margin on confirmation
How many calls end with "okay, thanks" instead of an upsell? AI finds the specific calls, with timecodes, where the manager could have upsold.
02
Response to customer doubts
The customer hesitates – does the manager hang up or close the objection? Top managers vs average ones – the difference is in monthly revenue.
03
Automatic alerts on complaints
A "negative tone + delivery complaint" trigger – the CX lead gets a Telegram on the day of the call, not a week later from Rozetka reviews.
4 common pain points of e-commerce and how we solve them
Pain 1
Managers "forget" to offer an upsell, because there's no oversight.
How Solovei solves it
AI catches every call without an upsell attempt. Managers know it's measured – and start doing it. A score for script adherence.
Pain 2
The customer says "call me back later" – and won't pick up. You lose the order.
How Solovei solves it
Solovei finds which managers successfully keep the customer on the line and which slip into "call me back". The top performer's script goes into training.
Pain 3
A team lead listens to 5% of calls and draws conclusions about the team from a sample.
How Solovei solves it
Solovei analyzes 100% of recordings. Ranking by objective KPIs – script adherence, tone, conversion.
Pain 4
Delivery complaints arrive 3 days later – when the customer is already in Rozetka/Prom reviews.
How Solovei solves it
AI catches negative tone + key delivery-related words in a call. A Telegram-alert trigger – customer service reacts today, not the day after tomorrow.
Integrations in an hour
We connect to your telephony, pull the recordings, and return analytics. No CRM migration.
Other IP-PBXs via API in 1 hour
Frequently asked questions
Solovei scales from 5 to 500 operators. 40 is a normal size to start. Pricing calculator at /pricing.
Find the lost margin on confirmation calls
Pay-as-you-go, no subscription. A 100 ₴ starting balance on sign-up – run analysis on your real calls without a card.