How hotels and restaurants use Solovei
01
Quality of guest service
AI scores tone, empathy, script adherence, and complaint handling. You see which managers lift the guest experience and which ones drag it down.
02
Call-to-booking conversion
Which objections your managers close and which ones they lose on. Top performers under the microscope, weaker ones under support.
03
Automatic alerts on problems
Trigger: "negative tone + complaint" – and a Telegram message goes to the manager. React today, not when the customer is already posting reviews.
4 common pain points of hotels and restaurants and how we solve them
Pain 1
You don't know why some managers convert 3× more than others.
How Solovei solves it
Solovei breaks down every recorded call into script, objections, tone, and pauses. Your top manager becomes the template for training the rest of the team.
Pain 2
Customer complaints surface in Google reviews a week later, not on your dashboard today.
How Solovei solves it
AI catches negativity in the tone and content of a conversation. A "negative_tone + complaint" trigger sends the manager a Telegram alert the same day as the call.
Pain 3
You pay a contact center but have no objective quality metric.
How Solovei solves it
Every call gets an automatic score against your criteria (empathy, clarity, script adherence, sales). You pay for results, not for process.
Pain 4
A team lead listens to 5% of calls and draws conclusions about the team from a sample.
How Solovei solves it
Solovei analyzes 100% of recordings. Operators ranked by objective KPIs, not by gut feeling.
Integrations in an hour
We connect to your telephony, pull the recordings, and return analytics. No CRM migration.
Other IP-PBXs via API in 1 hour
Frequently asked questions
With Binotel or UniTalk – one hour. With other IP PBX systems – up to a day, via API. We don't change your telephony, we just pull the call recordings for analysis.
See what Solovei finds in your calls within a week
Pay-as-you-go, no subscription. A 100 ₴ starting balance on sign-up – so you can run analysis on your real calls without a card. No CRM migration.