Triggers and notifications: Telegram alerts in seconds

Why triggers are needed

Real value appears when the system reacts to problems on its own. Triggers in Solovei are automatic reactions that fire after a call is analyzed, when the defined conditions are met.

Action types

• Telegram – an instant notification to a chat or group
• Webhook – an HTTP POST request to your CRM or another service
• Email – a notification to your inbox

Trigger examples

• Low quality (score < 5) → Telegram to the supervisor
• Script not followed → Telegram to the manager
• Negative tone + long call → Telegram + Email to the manager
• Successful sale → Webhook to CRM

How to get started

Set up a notification channel, create your first trigger, test it, and add more as needed.

Set up triggers →